Contract Manager
- Knysna, Western Cape
- R213,600-216,000 per year
- Permanent
- Full-time
Location: Knysna
Industry: Healthcare & Facility Management | Experience: 3 - 5 years
Type: Full-time | Environment: High-performance, service-focused, fast-pacedAbout the RoleWe’re looking for a Contract Manager to join our client’s dynamic facilities and support services team in the healthcare industry, based in Knysna. If you’re a results-driven leader with strong client management skills who thrives on ensuring service excellence, operational efficiency, and compliance, this role is for you.You’ll be responsible for contract performance, client relationship management, resource planning, legislative compliance, and profitability, while driving growth opportunities for the business.Make an impact where service meets leadership. Build your career in a business committed to excellence and long-term growth, with future opportunities to progress into an Area Manager role.What You’ll Be Doing
- Develop and maintain strong supplier and client relationships, acting as a key liaison
- Conduct weekly and quarterly client feedback meetings, ensuring SLA compliance
- Resolve client complaints efficiently and implement continuous service improvements
- Monitor and report on contract profitability, budgets, wage costs, and asset registers
- Ensure compliance with health and safety standards, OHS audits, and incident reporting
- Provide leadership to site teams, conduct performance reviews, and identify training needs
- Drive operational standards, resource planning, and leave/absenteeism management
- Support business growth through upselling, cross-selling, and developing new client leads
- Maintain confidentiality and ensure all company policies and procedures are followed
- At least 5 years’ experience in a management or contract management role (preferably in facilities, cleaning, or hospitality services)
- Strong communication, people management, and client-facing skills
- Proven experience in SLA management, OHS compliance, and budgeting
- Knowledge of South African labour and health & safety legislation
- Proactive, organised, solutions-driven, and committed to quality
- Relevant qualifications in facilities management, operations, or similar (advantageous)
- A valid driver’s license and own vehicle (beneficial for this role)
- Join a respected service provider with national operations
- Permanent opportunity based in Knysna
- Grow your career into future Area Manager opportunities
- Competitive salary: R17 800 CTC (inclusive of a 5.25% provident fund contribution)
- Work in a company that values performance, integrity, and service
- This is a fast-paced role requiring professionalism, initiative, and strong leadership
- You’ll need to manage rosters, performance, and operational resources effectively
- The role requires strict adherence to health, safety, and company protocols
- The Contract Manager will report directly to the Operations Manager/Executive Housekeeper