Pallet Controller (CHEP)

Cape Town, Western Cape
Permanent
Full-time

12 days ago

Job Specification: Pallet Controller (CHEP)Location: Durbanville, Cape TownType: Full-timeDepartment: Logistics/Supply ChainReports to: Logistics/Warehouse ManagerQetello Holdings, recruiting on behalf of our client in Durbanville, Cape Town, seeks a CHEP Pallet Controller to manage and reconcile the CHEP pallet pool across multiple sites and carriers. Ensure accurate, on-time movement capture, minimise losses and hire costs, and support compliant returns and on-time deliveries.Role PurposeOwn, control, and reconcile the company’s CHEP pallet pool across all sites and carriers. Ensure complete, accurate, and timely capture of movements to minimise loss, disputes, and hire costs while enabling on-time dispatch and compliant returns.Key Responsibilities1) Daily Operations & Administration

Capture all movements (issues, accepts, exchanges, returns, scrap/repair) in MyCHEP and company systems.
Validate documentation (PODs, delivery notes, driver sheets, GRVs); rectify defects promptly.
Process transfers to customers/suppliers/carriers within 24 hours of movement.
Brief dispatch teams and drivers on pallet quantities and exchange rules; confirm at gate.

2) Reconciliation, Disputes & Cost Control

Perform daily/weekly reconciliations of system vs physical by site/partner.
Investigate variances to root cause; open, track, and close disputes with CHEP/partners.
Review monthly hire/handling charges; flag anomalies, propose recoveries/charge-backs.
Prepare month-end reporting (aging of open items, dispute register, variance analysis, write-off proposals).

3) Governance, Audit & Continuous Improvement

Enforce CHEP exchange rules, company SOPs, and document control for audit readiness.
Lead cycle counts and coordinate full stock takes and external/CHEP audits.
Coach operations teams on pallet segregation (CHEP vs non-pool) and correct handling.
Identify process gaps; implement controls that reduce loss, damage, and admin errors.

4) Stakeholder & System Management

Primary contact for CHEP account support and for pallet matters with customers, suppliers, and carriers.
Maintain MyCHEP master data (accounts, addresses, contacts) and onboard new sites/partners.
Collaborate with Transport, Warehouse, Customer Service, and Finance to align pallet flows with dispatch/reverse logistics and billing.

Qualifications & Experience

Matric (Grade 12) essential; post-school logistics/supply chain qualification advantageous.
2–4 years in pallet/inventory control or transport/warehouse admin (FMCG/retail/3PL beneficial).
Proven MyCHEP proficiency (or equivalent pool) and strong MS Excel
Demonstrable success in reconciliations, cost control, and dispute resolution.

Skills & Competencies

Numerical accuracy and attention to detail
Strong administrative discipline
Audit mindset
Problem solving and root-cause analysis
Ownership to closure
Clear communication (floor to exec)
Ability to prioritise under pressure across multiple sites/partners
Integrity and reliability
Basic understanding of HSE and safe pallet/MHE environments

Tools & Systems

MyCHEP portal, WMS/TMS/ERP (e.g., SAP/Oracle/Sage/NetSuite), Excel/Office, POD imaging/EDM, BI dashboards.

Working Conditions

Warehouse/DC environment with regular floor walks with occasional inter-site travel.
Early starts/late finishes may be required around dispatch peaks and month-end.

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