One of our international cruise line clients are in need of experienced Contact Centre Agents to join their JHB team.Qualifications and experience:MatricTravel and tourism diplomaNo less than 2 years' contact centre experienceStrong background in reservations / sales / travel company is desirableGreat track record as reference checks will be conducted upfrontRequired to work every alternative Saturday / certain public holidaysKey skills:CommunicationCustomer serviceComputer literateDisciplinedResilientTeam playerOrganisedAble to work under pressureRelationship buildingKey performance areas:Convert calls into salesUpsellingFirst call resolutionConduct a customer needs analysisAfter sales supportRespond to guest emails and callsAssist guests with booking online and web queriesAssist with staff training
