Job DescriptionResponsible for activities associated with the identification prioritisation and resolution of reported problemsHello Future Service Manager (Exchange Control)Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our team in FNB Commercial Forex, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.Are you someone who can:Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutionsCultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff membersAchieve Retention by managing the service breakdown activities as listed in the Service Operations PlanResolve all customer exchange control queries efficiently, and within agreed timelinesPrepare business communication that is of a professional standardPerform Internal Root Cause Analysis to present the Internal Root Cause Analysis to the relevant stakeholders and facilitate process to design and implement appropriate solutions to remedy the situationComply with governance in terms of legislative and audit requirements as per the excon requirementsDraft and implement frameworks, methodologies, guidelines and procedures to support Root cause analysis as a discipline in the businessImprove business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and dataManage own development to increase own competenciesPlan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competenciesYou will be an ideal candidate if you:Have a Bachelors’ Degree in Law/Economics/Commerce of Finance/Compliance or industry-related fieldHave 4 to 5 years’ client service experience in an Exchange Control environment within Financial Services/Banking industryHave proven exposure to a leadership roleHave experience in collaborating with internal and external stakeholdersYou will have access to:Opportunities to network and collaborateA challenging working environmentOpportunities to innovateWe can be a match if you are:A team playerCollaboratorA people’s personGreat communicator (written and verbal)Attentive to detailClient-centric#Post#FNB#LI-KN4Apply now if you are interested in taking the next step. We look forward to engaging with you!Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.07/09/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
