Business Analyst

Boardroom Appointments

  • Johannesburg, Gauteng
  • Permanent
  • Full-time
  • 2 months ago
About the job Business AnalystBusiness Analyst - South AfricaQualifications & Experience:Bachelors degree in Information Technology, Computer Science, or any related discipline.Completed or currently completing a Business System Analysis course.At least 2-3 years experience as a Business Analyst.Key Performance Areas (KPAs) & Key Performance Indicators (KPIs):1. Stakeholder Collaboration & Relationship ManagementLead discussions with customers to determine expectations and requirements.Effectively communicate solutions to internal and external stakeholders.
Measures:Customer service feedback and satisfaction surveys.Positive stakeholder feedback on solutions and engagements.2. Business Problem Analysis & Solution RecommendationGather and document business and technical requirements.Assess technical viability and recommend optimal solutions within scope and budget.Document workflows, business processes, and obtain sign-offs.
Measures:Effective selection and implementation of solutions.Timely and successful delivery of internal and external solutions.Quality of business requirement documentation.3. Risk Identification & ResolutionMonitor and resolve issues, conflicts, and dependencies.Identify opportunities for improvement.
Measures:Effective issue and risk management.Positive feedback from project stakeholders.4. Technical Advisory & DocumentationProvide consulting services on The Companys platforms and 3rd party systems.Maintain clear documentation of platform enhancements.
Measures:Customer satisfaction with technical support.Volume and quality of documentation enhancements.5. Project ExecutionTranslate business requirements into Jira tickets for the development team.Facilitate UAT testing and report issues.Act as a liaison between business and development teams.
Measures:Clarity and completeness of Jira tickets.UAT completion and go-live readiness.Positive developer and stakeholder feedback.6. Technical SupportProvide Level 3 technical support for live environments.Perform root cause analysis and debugging.
Measures:Resolution of issues within SLA targets.Successful problem remediation.7. Solution Quality AssuranceOversee testing and validation of technology solutions.
Measures:3 client-reported UAT bugs per project.8. Way of WorkEnsure language use (UK English), formatting, and document accuracy.Meet all quality, compliance, and approval standards.
Measures:Proper grammar, punctuation, formatting.Adherence to approval workflows.On-time task execution.9. Time-Sheet ManagementWeekly time logging using Jira Tempo with accurate project code allocation.
Measures:Accurate and timeous timesheet submissions.Minimum average of 8 hours logged per workday.10. Business Risk ManagementComply with company policies and complete all mandatory training.Proactively identify and report risks.
Measures:No policy violations or incidents.On-time training completion.Active risk reporting and management engagement.

Boardroom Appointments