Work from home: Social Media Consultants

  • Durban, KwaZulu-Natal eThekwini, KwaZulu-Natal
  • Permanent
  • Full-time
  • 8 days ago
The Social Media Consultant reports into the Digital Media Communications Lead: Community, and is responsible for nurturing, managing and building the companies social communities in line with our Values and Social Community Strategy.Job description:· Act as an advocate for and representative of our company within the social media community.· Moderation, responding to and managing all customer conversations on Social Media platforms.· Escalating community issues to the Community Lead timeously and managing crisis social communication when required.· Maintaining effective internal communication channels, allowing for the prompt and accurate dissemination of information and feedback to all relevant parties, e.g. Stores, PR, Online, Marketing, etc.· Monitoring alerts, online community tools, technologies and applications and produce weekly and monthly CRM and Trade reports, in line with guidelines and targets set by the Head of Digital.· Keeping abreast of local and international social community content trends.· Assisting in developing content and community strategies that foster community spirit and engaging dialogue in line with the Brand Values.· Implement/roll out of community content tactical action plans.· Liaising with Online/Brand/Business Unit and the broader Customer Care Team as to appropriate online customer journeys.· Navigation of all service centre processes & tools to resolve customer queries/complaints.Minimum requirements:· Degree or Diploma in Journalism/Communication/Marketing/Advertising.
· 3 – 5 years’ experience in a social media community customer engagement role.
· 2 years’ writing experience.
· Exceptional command of the English language and excellent communication skills (written and verbal).
· Knowledge of content and community strategy.
· Knowledge of online social and content industry and market trends.
· Knowledge of social platforms, industry technology and tools.
· Call Centre process & systems knowledge.
· PC Literacy: MS Office suite.
· Experience in crisis management.
· Project management experience.
· Business writing skills.
· Attention to detail.
· Strong administration and interpersonal skills.
· Ability to work independently and as part of a team.
· Business acumen.
· Ability to work flexible hours including weekends.
· Energy and resilience.
· Ability to work on multiple projects.Remuneration: Market RelatedThe post appeared first on .

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