Operational Consultant

Tower Group South Africa (PTY) Ltd

  • Midrand, Johannesburg
  • Contract
  • Full-time
  • 16 days ago
Description:To assist on a day to day basis with the Finance operational activities for Vodacom Payments.
  • A multi-skilled resource team who will be able to assist with the manual capturing of merchant data as and when required
  • The validation and correction of FICA/AML documentation loaded by sales agents using the Merchant Assisted On-Boarding App as well as merchants performing self on-boarding through the Merchant Online Application Journey (SMME Portal) to ensure that the documents presented meets the FICA/AML standards set
  • Day-to-day second level query management support as it pertains to:
o Changes in information already hosted on the core system
o Additional terminal requests
o Terminal deployment queries
o General value added services queries
o Integration liaison and site validations for e-Commerce deployments
o Liaison and support with suppliers who fall within the ambit of accountability
o Settlement /balancing queries as it pertains to merchants
  • Settlement / account balancing of vendor and agent accounts for value added services
  • Act as SME’s for projects that affects the areas of responsibility
Key performance indicators:
  • Accuracy and throughput of application processing
  • FICA / KYC verification and validation
  • Response time and accuracy of resolving operational queries as it relates to the multiple products managed within the VPS business operations area
  • Assisting with the settlement and balancing as well as operational support of VAS vendors

Tower Group South Africa (PTY) Ltd