Technical After-Sales Manager

• Education: Diploma/Degree in Electrical / Mechanical Engineering or related field.
• Experience:
• 5–7 years’ experience in technical service management (preferably in batteries, forklifts, warehousing equipment, or renewable energy systems).
• Proven experience managing teams and after-sales functions.
• Strong leadership and people management.
• Technical knowledge of industrial batteries, chargers, and energy systems.
• Excellent customer communication and problem-solving skills.
• Proficient in MS Office and service management software.
• Valid driver’s license, willingness to travel nationally.

• After-Sales Leadership

• Lead and manage the after-sales team (technicians, service staff).
• Develop and implement after-sales strategies to drive customer satisfaction and retention.
• Customer Support

• Provide technical expertise and solutions for clients using our battery and charging systems.
• Oversee warranty claims, service escalations, and corrective action plans.
• Technical Training & Development

• Train technicians and customers on product usage, maintenance, and troubleshooting.
• Ensure compliance with safety standards and OEM guidelines.
• Service Operations

• Monitor service schedules, maintenance contracts, and SLA commitments.
• Manage spare parts inventory for service requirements.
• Performance & Reporting

• Track key performance indicators (KPI) such as response times, resolution rates, and customer feedback.
• Report to senior management with insights on recurring technical issues and customer needs.
• Lead production & QC procedures for lithium batteries, act as technical point of contact for MHE clients & OEM partners. Manage installation, commissioning & troubleshooting. Develop & maintain service manuals & documentation

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