Customer Success Manager

Cape Town, Western Cape
Permanent
Full-time

1 month ago

Our Company:If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.If you have a desire to work in an organisation that is:

Passionate about its people
Focused on delivering the very best tech to our customers
Offering the flexibility to work how and where you are most successful
Obsessed with our customer's success
The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
Obsessed with making a difference in business and to the wider community

Impact is the global leader in Partnership Automation, working with innovative brands like Adidas, AirBnB, eBay, Lenovo, Nike and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 1,100 employees and 21 offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.Your Role at impact.com:As a Customer Success Manager, you will be an incredible product expert! This involves honing and growing customer relationships with buyers utilizing our software suite to build stronger & more successful marketing campaigns.Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at impact.com.What You'll Do:

Delivering world-class support to our top clients.
Maintain a balanced proactive/reactive relationship with your assigned accounts.
Dedicated duties include account monitoring, regular check-ins and relationship building.
Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

What You Have:

2+ years customer service/relationship experience, preferably B2B
In-depth understanding of the influencer marketing's ecosystem
Bachelor's Degree (Business, Marketing or related field a plus)
Consistent track record of providing stellar support to customers.
Strong understanding of the digital marketing ecosystem
Healthy dose of initiative and the ability to remain flexible
Detail-oriented and able to efficiently prioritize tasks
Be a critical thinker and an inventive problem-solver
Professional communication skills
Enthusiastic teammate
Great conflict resolution skills
Excellent time management skills
Nice to have:

by PXABenefits:

Hybrid, Casual work environment
Responsible PTO policy

Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
Training & Development

Learning the advanced partnership automation products
Medical Aid and Provident Fund

Group schemes with Discovery & Bonitas for medical aid
Group scheme with Momentum for provident fund
Restricted Stock Units

3-year vesting schedule pending Board approval
Internet Allowance
Fitness club fee reimbursements
Technology stipend

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.#LI-CapeTown_Hybrid

Impact Tech

Apply Now