German-Speaking Customer Service Agents

CallForce

  • Sandton, Johannesburg
  • Permanent
  • Full-time
  • 16 days ago
German-Speaking Customer Service AgentsWe are seeking a highly motivated and detail-oriented German-Speaking Customer Service Agent to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service and support to our German-speaking customers. You will handle inquiries, resolve issues, and ensure customer satisfaction by delivering a professional and high-quality service.Key Responsibilities:
  • Handle incoming customer inquiries via phone, email, chat, or social media in German.
  • Provide accurate, valid, and complete information to customers by using the right methods and tools.
  • Resolve customer complaints and issues promptly and effectively.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Collaborate with other departments to resolve complex issues and improve the customer experience.
  • Document customer interactions, transactions, comments, and complaints accurately in the CRM system.
  • Identify and escalate priority issues to the appropriate team or manager.
  • Follow communication procedures, guidelines, and policies.
  • Participate in training sessions to improve product knowledge and customer service skills.
Requirements:
  • Fluency in German and proficiency in English.
  • Previous experience in customer service, preferably in a BPO or call center environment.
  • Strong communication and interpersonal skills.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Problem-solving skills and a customer-oriented attitude.
What We Offer:
  • Competitive salary
  • Comprehensive training and development programs.
  • Opportunity to work in a multicultural and dynamic environment.
  • Career advancement opportunities within the company.

CallForce