Cluster Manager - Western Cape

• Drive Organic Growth through innovation

• Innovatively manage customer, channel, and promotional offers to ensure NSV is delivered
• Achieve Net Factor as per business plan
• Enhance the customer experience in showrooms
• Insight-Led Customer Growth
• Drive Mobile engagement and sales
• Expand into new markets

• Experience and knowledge of retail space in the respective cluster
• Find synergies between Sales Agents and Showrooms to expand the catchment
• Execute activations within neighboring towns to drive new foot traffic
• Optimize the usage of containers to help grow the business
• Optimize risk and drive efficiencies

• Improve customer unclaimed rate
• Improve banking details collection and documents at POS Mitigate risk (cash, banking, stock, and OHASA) to the area
• improve fraud detection skills in-store through collaboration with Fraud and Training
• Showroom Management:

• Enhance the visual display of our Showrooms to World Class standards. Showroom Manager experience.
• Talent Management

• All employees have performance agreements (KPA's) in place to manage performance levels, that adequately reflect expected performance outcomes and define appropriate competencies and behaviors of the role
• Improve overall skill levels within the area by ensuring personal development plans are in place to address development needs and career aspirations
• Key personnel identified and ensure appropriate development plans/succession initiatives in place Promote staff engagement by ensuring adequate measures are in place to improve staff satisfaction and improve tenure
• Manage performance in alignment with HR practices
• Leadership

• Lead and develop a team of highly motivated and engaged Showroom Managers and staff
• Living the values

• Live and behave in alignment to the company values and promises
• Execute Learning Plan

• Evaluate current training and SOP's and suggest ways to improve existing programs and also work together with functional experts to develop programs that achieve the defined learning and business objectives
• Modify, revise, and update the content of existing training programs; creating course materials, to support content delivery and skill evaluations
• Drive your own personal development through training

• Grade 12/Matric/NQF 4
• Diploma or Degree required in Retail management, business management, or similar
• Minimum of 5 years experience in retail sales
• Minimum of 5 years experience in a management position
• A valid South African drivers license

• Ethical and professional self-starter with high energy levels
• Excellent planning and organizational skills with a customer centric attitude
• Natural leader with the ability to mentor and inspire
• Deadline and target driven with great attention to detail
• Excellent communication and motivational skills with the ability to communicate at all levels
• Ability to work well under pressure and manage stress effectively
• Adaptable, flexible with loads of initiative

• Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• treat the business as?my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• play as a team

• Be helpful
• Be inclusive
• Find the fun

HomeChoice