We are seeking a highly skilled IT Support Technician to join our team. The successful candidate will be responsible for providing technical assistance and support to our internal users, ensuring that all IT systems are running smoothly and efficiently.This position is also responsible for executing planned projects, upgrades and initiatives that will support the Complyxpert’s growth and mitigate any IT-related risks.RequirementsKey Duties and Responsibilities, including but not limited to:· Provide technical support to end-users for incoming queries and issues related to computer systems, software, and hardware.· Install, configure, and troubleshoot, laptops, printers, and other peripheral devices.· Perform software installations, upgrades, and patches as needed.· Diagnose and resolve technical issues, including network connectivity problems, application errors, and system crashes.· Coordinate with vendors for warranty repairs and replacement of faulty hardware components.· Manage user accounts, permissions, and access rights in accordance with company policies.· Conduct regular maintenance tasks, such as system updates, backups, and antivirus scans.· Document all support activities, including resolutions, in the ticketing system.· Provide training and guidance to end-users on software applications and IT best practices.· Collaborate with other IT team members to implement IT projects and initiatives effectively.QUALIFICATIONS AND SKILLS:· Minimum of Matric qualification or equivalent.· Degree/Diploma in Information Technology, Computer Science, or a related field would be advantageous.· Relevant certifications (e.g., CompTIA A+, Microsoft Certified Support Technician) would be advantageous.· Minimum 1 – 2 experience as an IT Technician in the financial industry and/or BPO environment.· Proficiency in troubleshooting Windows operating systems.· Strong knowledge of applications, including Microsoft Office Suite and productivity tools.· Familiarity with Active Directory, Fortinet, VOIP, switch management and network protocols.· Excellent problem-solving skills and attention to detail.· Ability to communicate technical information effectively to non-technical users.· Customer service-oriented mindset with a focus on providing exceptional support.· Ability to prioritise tasks and manage time efficiently in a fast-paced high performing team environment.· Results orientated, driven and able to consistently meet and exceed targets.· Ability to successfully complete projects and tasks with minimum disruption.· Excellent problem-solving skills and business critical thinking abilities· Risk Mitigation with being solution orientated.· Demonstrated ability to adapt to a fast-paced and dynamic growing environment.· Strong organisational skills and attention to detail.BenefitsGroup Risk Benefits (100% contribution)Medical Aid with Discovery (100% contribution)Gap Cover (100% contribution)On-site barista and refreshments with breakfast, lunch and snacksOn-site parking
