IT Infrastructure Manager Cape Town

Cape Town, Western Cape
Permanent
Full-time

17 days ago

We are looking for an experienced IT Infrastructure Manager to lead our IT operations, ensuring the availability, performance, and resilience of our infrastructure across the business.As the IT Infrastructure Manager, you'll oversee service delivery, application, and network infrastructure while guiding a skilled team to provide world-class support. This is a hands-on leadership role where you'll manage incidents, drive improvements, and implement best practices to strengthen business productivity.Key Responsibilities

Lead and mentor the IT Service Desk team, ensuring resources meet SLA targets
Provide 3rd line support and act as escalation point for complex incidents
Manage servers, networks, firewalls, and associated infrastructure (Windows Server, Active Directory, FortiGate, Office 365, Hyper V, Veeam)
Implement ITIL-based standards, incident/problem/change management processes
Ensure infrastructure resilience, uptime, and disaster recovery readiness
Oversee vendor relationships and service reviews with 3rd party providers
Drive infrastructure upgrades and continuous improvement initiatives

What We're Looking For

Degree or relevant IT certifications (MCSE + Security, Fortinet Certified, ITIL)
Minimum 5 years' experience managing an IT team
Strong technical knowledge across servers, networks, firewalls, messaging, and security
Proven ability to lead through change and deliver results under pressure
Customer-focused mindset and excellent communication skills

If you're a proactive IT leader with a passion for delivering reliable, secure, and efficient IT services - we'd love to hear from you!👉 Apply now!Job Categories: IT LogisticsJob Types: Full TimeProvince: Western CapeArea: BrackenfellCountry: South Africa

Performability

Apply Now