Contact Centre Team Leader
Ignition Group
- Umhlanga, KwaZulu-Natal
- Permanent
- Full-time
- Management Ensure the team meets their core KPI Sales service targets.
- Target setting, call-flow management and interval control, drive and encourage individuals and the whole team, through call and utilisation times using measurement, targets, reward and recognition, feedback and communication.
- Responsible for the day to day management of your team, including the monitoring of shift patterns, time-keeping, absence, and overtime
- Coach, mentor and develop the team.
- Foster a culture of continuous improvement by seeking ideas, challenging the status quo, identifying best practice and reviewing departmental processes.
- Establish goals both for the team and for individual employees, and conduct regular performance reviews.
- Identify and address any training that your team require.
- Actively work with other Team Managers to ensure that all teams are geared towards achieving the success of the campaign.
- Matric