Resource & Development Manager (Hybrid - JHB)

Datafin

  • Johannesburg, Gauteng
  • Permanent
  • Full-time
  • 13 hours ago
If youre someone who thrives in fast-paced tech environments, knows how to balance people development with commercial pressure, and can confidently make resourcing decisions that drive results this role is calling you.We're hiring a Resource & Development Manager to steer capacity planning, skills growth, and workforce strategy across a growing digital services business.What Youll Be DoingYoull own the full resource lifecycle from forecasting and hiring to onboarding, mentoring, upskilling, and redeploying talent across technical teams (with a particular focus on ServiceNow and Application Managed Services).This includes:
  • Workforce & capacity planning in sync with Sales, Delivery & Tech Leads
  • Coordinating recruitment, onboarding, and vendor sourcing
  • Managing a graduate program and driving talent development
  • Facilitating tech upskilling & refresher training
  • Supporting delivery teams as a mentor, guide, and escalation point
  • Helping ensure the right person is in the right place at the right time
Who You AreWere looking for someone with presence, practicality, and people-first thinking. You may not be highly technical (though fluency helps), but you get delivery, and you're excellent at reading a room, staying calm under fire, and driving action.✅ Assertive & decisive, with backbone in stakeholder conversations
✅ Emotionally intelligent able to adapt tone and approach across audiences
✅ Structured and reliable you live in Airtable/Excel/your diary
✅ Resilient under pressure you dont spiral when timelines do
✅ Technically conversant enough to talk credibly to architects and engineers
✅ Supportive of growth you make time for mentorship and career planning
✅ A boundary-setter you protect teams from burnout while staying delivery-focusedYour Experience Might Include
  • 5+ years in resource management, PMO, or people & delivery ops roles
  • Exposure to service-based tech environments (ServiceNow a bonus)
  • Hands-on experience with workforce planning and hiring
  • Coaching or mentoring junior talent
  • Running graduate/rotation programs
  • Creating or delivering basic tech training plans
Youll Work Closely With:
  • People & Culture aligning on career frameworks and development plans
  • Vendor Managers sourcing and renewing external talent
  • Sales & Delivery Leads forecasting and futureproofing resource needs
  • Service Managers & PMs onboarding and supporting team delivery
  • Graduates & Associates coaching and building the next generation of talent

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