Credit Controller

• This critical group of employees must be able to maintain a caring, efficient, knowledgeable and effective interface with customers at all times, resolve customer queries and maximise cash collection across the board within credit terms to minimize disconnections.
• This important role must ensure that all credit control responsibilities and duties are carried out accurately and within set time limits, whilst providing a first class service to all our customers.
• The credit controller must manage overdue accounts, reduce the companies risk and minimise losses.
• Daily management of debts and collections – effective, systematic and prompt follow up of outstanding debt
• Debtor account reconciliations – rectifying of previously mishandled accounts
• Convert cash paying accounts to debit order thereby improving cash flow
• Attend to all customer queries – internal staff & external clients by providing accurate advice on billing queries
• Submit credit requests to Collections/Credit Control Manager for approval
• Report to management on outstanding issues and inform them early of potential debtors problems

• Excellent communication skills (Verbal and written)
• Good telephone etiquette (Assertive, yet diplomatic)
• Strong negotiation skills
• Highly organized
• Excellent problem solving ability
• Strong time-management skills
• Must be deadline driven
• Ability to work as part of the team
• Must be stress tolerant
• Computer literate

• Grade 12
• Strong credit control experience
• Preferably 2 years debtors and telecommunication industry experience Preferably in a customer centric environment

Vox Telecom