Job Summary We are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. CUSTOMER SERVICE SUPERVISOR RESPONSIBILITIES: • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback. • Strategizing and monitoring the daily activities of customer service operations. • Assisting customer service staff with duties where required. • Training staff in areas of customer service and company policies. • Managing cashier coverage and customer flow to ensure proficient customer service. • Monitoring and authenticating returns, exchanges, and voids. • Investigating and solving customer service complaints. • Assisting with the development and implementation of service policies, and explaining these to staff and customers. • Maintaining documentation pertaining to customer service department activities. • Performing additional duties where needed. CUSTOMER SERVICE SUPERVISOR REQUIREMENTS: • Matric Certificate, GED, or suitable equivalent. • 2+ years of work experience in a similar position. • Proficient knowledge of customer service, and standard office practices and procedures. • Proficient computer skills. • Proficient standard office equipment skills. • Outstanding communication skills, both written and verbal. • Strong people skills.