Head of IT and Facilities Management

• Review & provide support on tickets logged
• Monitor server performance
• Manage and maintain Azure environment
• Work with service providers on IT related projects and queries
• Interact with various IT Service Providers to completed specific required tasks
• Manage outstanding support task with IT Service Providers Make sure all Service Provider Support Tickets gets locked by the service provider for follow up and future audits
• Pastel account management and administration
• Meet on a Monthly basis with key Service Providers to discuss performance and critical issues
• Review SLA contracts with all Service Providers when required and ensure service deliveries within the agreed SLA.
• Manage all business licensing agreements and renewals
• Review all Mimecast and Security reports and make recommendation regarding possible improvements.
• Manage and monitoring of server performance and health checks
• All IT procurement including quotations, CAPEX request, approval and placing of orders
• Interact with various IT Service Providers to completed specific required tasks
• Maintain a stable, productive, efficient IT Environment and Team
• Establish and maintain highest security standards
• Evaluate all current infrastructure and suggest/implement improvements
• Complete and update the IT Budget as and when required.
• Manage IT expenses and cost within the budget
• Review services provided by service providers to ensure its efficient, up to date and best practice.
• Conduct IT induction and training on various applications
• Maintaining of registers relating to cell phones given to staff members
• Maintain of registers relating to IT related assets given to staff

• Oversee routine maintenance, repairs, and inspections of building systems (e.g., HVAC, plumbing, electrical) to ensure functionality and safety.
• Ensure compliance with health, safety, and environmental regulations

• Source, negotiate, and oversee contracts with service providers for security services
• Conducting gap analysis to ensure any new risks are identified and closed

• Source, negotiate, and oversee contracts with service providers for cleaning, security, and other services.
• Ensure timely delivery of contracted services within agreed SLA

• Plan and supervise renovations, refurbishments, repair work, and infrastructure upgrades

• Responsible for managing outsourced cleaning staff including daily tasks
• Account management with service provider in line with SLA

• Managing the receptionist and all relevant duties relating to reception.

• Manage SLA with outsourced generator provider.
• Scheduling quarterly inspections and major services

• Responsible for the upkeep and maintenance of all coffee machine including cleaning, repairs and services.
• Responsible to ensure cutlery is checked on a regular basis and that a process is n place for replacement of broken/stolen items.

• Manage HVAC service provider for monthly minor and mayor service including ad hoc repairs and maintenance.

• Management of company vehicle license renewals and roadworthy
• Responsible for all vehicle repairs, services, and maintenance

• Upkeep and maintenance of general outside area including garden, irrigation and any building structures (painting, repairs etc.)
• Ensure that all the maintenance equipment is well maintained and kept safe.

• Updating of SOP’s relating to all of the above to ensure high levels of service delivery and safekeeping of company assets

• Certifications such as MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM will be preferred
• Azure administration related certification
• Office 365 administration certification
• Power BI foundation

• 12 years' experience in IT
• 6 years in Microsoft server infrastructure environment in a senior role

• Windows Server
• Smartsheet
• Azure Environment
• Sweet Process
• Office 365 Admin Portal

• Planning and Organising
• Time Management skills
• Assertive
• Ability to work in a team and independently
• Ability to identify and solve problems
• Ability to implement policies
• Strategic thinking
• Strong communication
• Ability to work well under pressure
• Attention to detail
• Project management skills
• A desire to keep learning
• Management and leadership skills

• Experience managing employees within an IT environment
• Sound understanding of computer systems, LAN/WAN design, and project implementation
• Managing of 3rd party providers and suppliers
• Excellent organizational and leadership skills
• At least 2 years in an Azure environment
• Experience in information technology budget forecast and management

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