National Retail Operations Manager
- Pretoria, Gauteng
- Permanent
- Full-time
Gauteng | National Travel | On-Site | Strategic Successor RoleReady to lead a national retail footprint and be groomed for executive leadership?We are looking for a dynamic and experienced National Retail Operations Manager who thrives in fast-paced environments and leads from the front. This is a rare opportunity to step into a key leadership role that not only drives daily retail operations but is also positioned as the second-in-command to the Chief Retail Officer with a clear path toward future Head of Retail leadership.You will take full ownership of operational performance across all stores, ensuring excellence in execution, customer experience, compliance, and team development. From managing Area Managers to rolling up your sleeves in-store, you will be central to translating high-level strategy into operational success.What you will do:
- Drive retail operations across all stores nationally
- Coach and support Area Managers and store teams
- Lead SOP implementation, shrinkage management, and compliance
- Oversee lease portfolio and support commercial negotiations
- Project manage new store launches and refurbishments
- Partner with HR, Finance, Planning, and other key departments
- Provide data-driven insights to executive leadership
- 8 to 10 years of senior multi-site retail leadership experience
- Strong lease management, compliance, and stakeholder skills
- Proven ability to lead from the ground and inspire excellence
- Bachelors Degree required; postgraduate advantageous
- Willingness to travel and work flexibly