Manager: Digital Channels
- Johannesburg, Gauteng
- Contract
- Full-time
The Manager: Digital Channels is responsible for leading the design, delivery, and optimization of customer-facing digital platforms (web, mobile, omni-channel, and emerging digital touchpoints). This role ensures seamless, secure, and innovative digital experiences, while aligning channel delivery with enterprise engineering standards, architecture, and governance.
- Educational Qualifications
- Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related discipline (mandatory).
- Postgraduate qualification (MBA, MSc in Digital Transformation/IT) – advantageous.
- Certifications:
- Agile / Scrum Master, SAFe Agilist
- Cloud certifications (AWS, Azure, GCP – preferred)
- UI/UX or digital product certifications – advantageous
- Relevant Experience
- 8–12 years’ experience in software/digital engineering, with at least 3–5 years in a leadership role managing digital platforms.
- Proven track record in managing customer-facing digital solutions (mobile, web, omni-channel).
- Experience integrating digital platforms with enterprise systems and APIs.
- Strong background in agile delivery, DevOps practices, and digital product lifecycle management.
- Prior experience in financial services, fintech, or large-scale enterprise digital environments preferred.
- Core Skills & Competencies
- Strong technical expertise in digital platforms, mobile/web development frameworks, APIs, and DevOps.
- Deep understanding of customer experience, UI/UX, and digital adoption trends.
- Excellent leadership, stakeholder engagement, and communication skills.
- Ability to balance speed-to-market with security, compliance, and enterprise standards.