Huawei Roaming Engineer (KZN)

Altron

Mt. Edgecombe, KwaZulu-Natal
Permanent
Full-time

1 month ago

Title Huawei Roaming Engineer (KZN)Job DescriptionWe are looking for a Huawei Roaming Engineer for our KZN branch to be responsible for producing simple network designs, architectures, network optimisation, and documentation covering voice, data, text, email, facsimile and image. This may incorporate all aspects of the communications infrastructure, internal and external, mobile, public and private, Internet/Intranet and call centres. Responsible for high-level problem resolution and network security policy implementation and monitoringJOB PURPOSE

Perform support activities required to support the relevant OEM Data and voice networking solutions in an infield technical environment.
Ensuring up-time and availability by providing a professional service at all times to the Customer within SLA. (1st Line Support)

KEY RESPONSIBILITIES:

To provide infield support on network solutions, and the associated services.
Ensure all calls are carried out timeously and effectively and to the satisfaction of the customer.
Ensure that requests for assistance received via the Altron Service Desk are attended to accurately and efficiently.
Where required, to provide customers with updates or feedback on calls that is logged on the call logging system.
Assist Network team to meet identified SLA’s.
Actively support team on common goals and participate in high team performance.

Provide 24x7 technology platform and customer support on a rotating basis. * Continuous broadening of own technical skills and problem solving

Engaging in formal and informal knowledge transfer
Time management in accordance with Customer service requests and SLA
Ensure that Network Solutions are monitored and proactively managed to required service levels and administered for the customer.
To perform junior level support for day to day operations
Be able to diagnose hardware and software related issues on Network equipment

CORE RESPONSIBILITIES:

Standard Operating Requirements
Complete all assigned Incidents within SLA requirements
Coordinate service request resolution

Staff Leadership and Management

To successfully complete all training and to maintain certification requirements to fulfil job specifications

Governance and Risk Management

Closed calls (Incidents) within specified priority times (SLA) by the team – target 100%
All requests and Projects completed on time by the team - Due Date
Make sure that all calls are updated timeously and with full accurate details

COMMUNICATIONS & WORKING RELATIONSHIPS:Internal:

To be mentored by a Network Senior and guided to gain operational knowledge and experience

Reasons for Interaction:

Ensure the effectiveness of the customer SLA
To receive tasks, provide feedback and receive guidance

External:

Network Customers
Maintain Fast, efficient customer service
Be a catalogue for Altron
Gain Experience in cross skilling

Reasons for Interaction:

Maintain Network customers SLA

QUALIFICATIONS, EXPERIENCE, & SKILLS:Educational Qualifications:

Matric

Professional Qualifications

N+ Certification
OEM Entry level certifications (e.g. CCNA, ACFE, HCIA)
CCNP Advantages

Years of Experience

Minimum 2 - 4 Years

Other requirements

Network experience would be highly beneficial
Strong people skills
Methodical and strong administration skills
Strong oral and written communication skills
Cross vendor capabilities
Good troubleshooting skills is essential
Strong communication skills, both written and verbal
Must be a team player
Well organized and be able to priorities
Service orientated mind set
Time management
Proven background in IT support environment

Behavioural CompetenciesThe incumbent is required to have demonstrated the following competencies:

Well presented
Interpersonal Skills
Emotional intelligence
Stress management

Education National Certificate Level 4 (N4) / Grade 12 (Required)Languages English

Altron

Apply Now