Operations System Coordinator
2U
- Cape Town, Western Cape
- Permanent
- Full-time
- Revenue management (CoS/revenue payments, Geo-pricing, price increase/decrease)
- Complimentaries/Partner B2B referrals/Scholarships
- Tableau reporting & support (partner facing tableau instance)
- Salesforce updates
- Availability (OC) / Presentation schedule management (EE)
- System access/support (e.g. OLC, content)
- Run (60%)
- Key Drivers: Alt Cred partnership and partner administration and system support
- Manage all Alt Cred partner requests in relation to internal system access, revenue management (CoS/revenue payments, Geo-pricing, price increase/decrease), Complimentaries/Partner B2B referrals/Scholarships, Tableau reporting & support (partner facing tableau instance), Salesforce updates, Availability (OC) / Presentation schedule management (EE), System access/support (e.g. OLC, content), and other ad hoc requests.
- Assist with the development of frameworks and tools that support effective process creation, management and adherence in accordance with operational best practices.
- Work with Operations Manager to set up and then manage a system for process and operational tool management and documentation, as well as established review periods to ensure that they remain relevant and up to date.
- Monitor key business unit OKRs and the associated management mechanisms to inform continuous improvement initiatives, drive process changes and to ensure key variances are accounted for.
- Grow (30%)
- Execute and implement effective revenue reporting & cost of sales work flows over time to iterate and refine processes, across Exec Ed & OC product lines.
- Investigate and identify opportunities for improvements or process redesigns arising out of key cross-functional OKRs across functional Teams.
- Support with the roll-out of tech, process or structure solutions that have been identified by Partner Managers (GM's, PD's & POM's) or Operations Managers to support long-term scaling and productivity.
- Transform (10%)
- Work with Partner Managers (GM's, PD's & POM's) and the (Senior) Operations Managers to analyze and operationalise new strategic business opportunities that impact existing business processes and capacity.
- 2+ years of experience in an operations management and process improvement environment
- University Degree
- Demonstrable knowledge and understanding of the following skill sets: time, operations and project management (within a creative environment is a plus)
- Proficient computer data analysis skills and mastery of Google sheets
- Ability to negotiate and influence others to drive projects to successful outcomes
- Solid presentation, oral, and written interpersonal skills
- Self-starter with the ability to work both independently with little direction and as an integral part of a team
- Quick learner with strong analytical and problem solving skills
Full-time, ZA benefits include:
- 2 complimentary Getsmarter short courses per year
- Subsidised medical aid with Discovery Health Medical Scheme
- 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
- Employee Assistance Program (EAP)
- Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break
#NoBackRowThe above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U's equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.