Collections Clerk (Durban)

• Telephonic collection of the overdue debtors age analysis
• Handling and distributing account inquiries

• Responsible for contacting customers to collect payment on overdue accounts.
• Working with debtors to start a payment plan, or outright repayment of a debt.
• Advise customers on the payment options for debt recovery.
• Explain the terms of sale, credit or contract condition as detailed in the enrolment contract.
• Acts as the liaison between the college and student/account sponsor and manages overdue accounts.
• Handle each call promptly and in the correct manner, updating records accordingly.
• Input customer related data accurately and efficiently.
• Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
• Complete administrative tasks as required for the efficient running of the Call Centre.
• Follow strict Company policies and procedures at all times, ensuring that legislative requirements are met.
• Have the ability to relate to people from a variety of different backgrounds.
• Be persuasive, persistent and self-motivated.
• Show empathy, assertiveness, tact and resilience.
• Deliver a consistent and professional level of service at all times.
• Achieve set targets and call quality objectives.

• Matric/Senior Certificate
• 1 year Call Centre experience (preferred)
• Computer Literacy – Internet, Outlook, Word and Excel mandatory
• Must be willing and able to work shifts (weekdays 16h30 till 20h30 and Saturdays)

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