Customer Service Representative
- Vereeniging, Gauteng
- R9,000-11,000 per month
- Permanent
- Full-time
We are seeking an energetic and results-driven Customer Service Representative to join our dynamic team in the courier industry. The ideal candidate will have a strong background in sales and telesales, combined with a naturally outgoing and bubbly personality. This role requires excellent communication skills, a customer-focused approach, and the ability to handle inquiries and sales opportunities efficiently and professionally.Key Responsibilities:Customer Support: Handle incoming customer inquiries via phone, email, and chat, providing prompt and professional service.Sales and Upselling: Identify sales opportunities during customer interactions and proactively offer relevant services to increase revenue.Telesales: Make outbound calls to potential and existing customers to promote courier services and close sales.Order Management: Process customer orders, schedule pickups and deliveries, and provide updates on shipment status.Problem Solving: Address customer complaints and issues promptly, ensuring customer satisfaction and retention.Relationship Building: Build strong relationships with customers to encourage repeat business and referrals.Team Collaboration: Work closely with the operations and sales teams to ensure smooth service delivery and customer satisfaction.Follow-Up: Conduct follow-ups with customers to confirm satisfaction and identify additional sales opportunities.Requirements:
Proven experience in sales and telesales (preferably in the courier, logistics, or related industry).
Strong communication and interpersonal skills with a confident, outgoing personality.
Excellent problem-solving skills and the ability to think quickly under pressure.
Ability to multitask and manage time effectively in a fast-paced environment.
Strong attention to detail and organizational skills.
Proficient in Microsoft Office and CRM software.
A positive and energetic attitude with a drive to exceed targets and customer expectations.Preferred:Previous experience in the courier or logistics industry is a plus.Experience handling high call volumes in a professional environment.Remuneration Package:10K Basic1K Medical Aid contributionEmail detailed CV, Certificates, and ID copy to cv@midvaalrecruitment.co.zaUse reference number MID516 in email subject line