IS Support Specialist (T-SQL)

• Ensure that automated and data distribution processes are executed in a timely manner and adhere to service level agreements for both internal and external business clients.
• Document all automated and data distribution processes, service level agreements and escalation procedures including incidents, errors, and workarounds in the register.
• Perform all relevant predefined support and maintenance requests.
• Escalate all relevant incidents and errors to applicable second- and third-line support.
• Conduct trend analysis on incidents and problems to identify problem areas.
• Proactively implement appropriate measures, tools, and systems to monitor availability of service components and data.
• Work closely with teams to ensure a continuous, stable, and efficient environment.
• Efficient and accurate execution of core job aspects.

• A few years commercial application monitoring and support experience; ideally in the Investment Management and Financial Services industry, or similar environment.
• T-SQL (Essential)

• SSRS
• Azure or similar cloud capability
• ActiveBatch or similar automation tool
• PowerShell or similar scripting language
• C#

Progressive Edge Consulting