Operations Manager

Johannesburg, Gauteng
Permanent
Full-time

1 month ago

Job purpose:Responsible for the maintenance of buildings. Assists the Facilities Manager with all repairs and maintenance, attends to queries and complaints. Supervises and ensures that all facilities/maintenance duties are being performed satisfactorily. Maintains required stock levels of cleaning equipment, detergents and disposables. Ensures equipment utilised complies with the Occupational and Safety Act.Duties and responsibilities

To set and implement planned/preventative/emergency maintenance in conjunction with the Property and Portfolio Managers, as well as disaster and emergency planning
To ensure that life cycle planning and preventative maintenance plans over a 3, 5 and 10-year period are set for properties under management
To ensure effective asset control by setting and managing the asset register
To implement energy saving programs (‘green’ principles), environmental and sustainability methodology in the portfolio
To prepare and manage the technical budget (Capex and R&M) including forecasts and budget variance reports
To contribute to the SLA’s for approved service providers in conjunction with the Procurement team
To ensure that compliance is maintained with building and statutory regulations
To manage and respond timeously to technical complaints and queries received by clients, and identify trends in complaints
To manage the relationship with the tenants, including tenant installations and asserting budgetary control
To conduct inspections, including technical, housekeeping, service contract and Take on and take back inspections
To manage and coordinate staff activities and deliverables, implementing work schedules and effectively using the company performance and development management system
To manage both “hard” and “soft” services, monitoring the quality of services and deliverables provided by suppliers, ensuring they are within budget by negotiating the advantageous pricing

structures, as well as effective utilization of municipal and utility management

To prepare required technical and financial reports and feedback reports to management on issues
To stay abreast of changing technical market trends

Requirements:
Experience

3 to 5 years’ property or Built Environment experience
Shopping Centre/Retail Experience essential

Qualifications

Diploma or BSc Property Studies / Building Science/ Facilities Management.
Relevant Certificate plus 5 years’ experience
Demonstrable understanding of Property Management

Competencies and Skills

Good knowledge of safety, fire and emergency procedures
Good knowledge of the Occupational Health and Safety Act
Computer literate (full MS package)
Well-developed report writing skills
Budgeting and cost control experience
Familiar with service level agreements (SLA’s) and lease agreements
Stakeholder management skills
Project Management skills
Pneumatic experience
Excellent verbal and written communication skills especially in communication to clients and suppliers

Working conditions

Ability to work after hours and on weekends when required
Must be willing to a hands-on approach – electrical, plumbing, HVAC installations, fire regulations.

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