Senior Business Analyst – BSS & Enterprise Systems

• Bachelor’s degree in Computer Science, Information Systems, Business, or related field (Master’s preferred).
• 7+ years of Business Analysis experience, with at least 3 years in telecom BSS domains (billing, CRM, mediation, product catalog, order management, etc.).
• Experience working on enterprise-scale IT transformation projects, including system integrations and migrations.
• Strong knowledge of telecom business processes and customer lifecycle management.
• Familiarity with BSS/OSS architecture and workflows.
• Experience with agile and hybrid delivery methodologies (Scrum, SAFe, or Kanban).
• Solid understanding of data analysis, business process modeling (BPMN/UML), and reporting.
• Proficiency in tools such as JIRA, Confluence, Visio, Lucidchart, and Excel.
• Excellent communication, stakeholder management, and presentation skills.
• Ability to work independently and lead requirement efforts on large-scale programs.

• Experience working with vendors or platforms such as Amdocs, Ericsson, Huawei BSS, Oracle BRM, or Netcracker.
• Exposure to APIs, microservices, or integration platforms (e.g., MuleSoft, Dell Boomi).
• Telecom domain certifications (eTOM, TM Forum, TOGAF) are a plus.
• Understanding of data governance and compliance frameworks (GDPR, POPIA, etc.).

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