Sales Manager

Key responsibilities & duties:

Ensuring that budgeted sales targets are met for internal and external sales.
Opening and following up on new accounts and loyalty accounts.
Making sure all customer details are updated op the system, should anything change.
Assist debtor’s lady with any account queries.
Processing of invoices.
Setting specials and monitoring of slow-moving stock on a daily basis.
Assist sales’ people with delivery issues.
Follow up on deliveries to customers.
Answering of incoming calls and converting enquiries into sales.
Following up on leads.
Ensure that walk-in account and cash customers are served promptly by all sales staff.
Handling of customer complaints.
Updating and correcting the cost/selling prices on computer.
Updating Discount Matrix on a regular basis.
Regularly update price comparison with competitors and forward to management.
Regularly evaluate the account customers buying experience and propose adjustments when necessary.
Maintaining and updating of customer data base for marketing purposes.
Make sure ALL customers are visited on a monthly basis by external sales.
Make sure ALL customers are contacted on a monthly basis by internal sales.
Ensure all manual invoices are processed on Syspro daily.
Ensure all credit notes are signed off and authorized daily.
Ensure all EFT payments have been authorized before stock is released.
Ensure money is received for all COD deliveries and update register.
Ensure all credit notes are processed on Syspro before cash refunds are given.

Minimum requirements:

Retail Sales experience required as well as experience in the Steel & Tube Industry
Minimum of 3-4 years’ experience required preferably in a Sales position
Syspro experience will be an advantage
Must be able to work under pressure
Must manage a team of Internal and External salespeople
Strong management and trading skills required
Must have a valid drivers’ license
Must be sales & growth driven and lead teams to achieve exceptional results