Job SummaryGeneral Management Couple - Prestigious 5-Star Lodge | Welgevonden, LimpopoSalary: R75,000 (Live-In)Kendrick Recruitment is seeking an experienced and dynamic General Management Couple to oversee operations at a prestigious 5-star lodge in the Welgevonden region of Limpopo. This role is ideal for seasoned hospitality professionals with a strong background in luxury lodges, a strategic mindset, and a passion for delivering exceptional guest experiences.Key ResponsibilitiesOperational Management:Oversee the full scope of lodge operations in collaboration with the Operations Management TeamManage budgets and monitor financial performance, driving strategies for profitabilityPrepare and present reports covering occupancy, revenue, and cost analysisHandle operational challenges efficiently, including leading annual union negotiationsChampion eco-conscious practices including water conservation, waste reduction, and energy efficiencyFoster a guest-focused culture with a high degree of personalisation and attention to detailContinuously elevate the lodge's offering through innovation and excellenceStrategic Planning:Develop and implement operational strategies aligned with the lodge's luxury standards and broader group goalsWork closely with senior leadership to define long-term objectives and drive continuous improvementSupport the wider vision of the group as directed by the General Manager of OperationsResource Management:Oversee the effective use of staff, equipment, and financial resourcesMaintain high service standards while optimising operational costsProcess Optimisation:Evaluate and improve operational workflows to enhance efficiency and guest satisfactionIntroduce innovative practices to streamline service deliverySupply Chain Management:Manage procurement and logistics to ensure timely delivery of all goods and servicesEstablish strong supplier relationships and mitigate supply chain risksTeam Leadership:Lead and mentor staff across all departmentsCultivate a high-performance culture with a focus on excellence, collaboration, and accountabilityPromote training, development, and staff moraleQuality Control:Enforce rigorous quality standards across all guest-facing servicesMonitor service delivery and implement corrective actions where neededMaintain consistent application of brand standards and drive the lodge's quality planRisk Management:Identify risks and implement appropriate mitigation strategiesDevelop contingency plans to ensure business continuityTechnology Integration:Utilise technology to improve guest experiences and operational efficiencyStay up to date with hospitality technology trends and integrate relevant systemsCommunication and Collaboration:Ensure smooth communication between departments and with Head OfficeCollaborate across functions to align operations with strategic prioritiesMinimum Requirements:Matric qualification requiredMinimum of 5 years' General Management experience in a luxury lodge environmentFormal Hospitality Degree or Diploma preferredExcellent command of English with strong communication, customer service, and organisational skillsProven leadership, problem-solving, financial management, and operational skillsAbility to handle pressure and resolve conflict professionallyValid RSA ID and Driver's LicenceOwn vehicle requiredIn-depth knowledge of luxury safari lodge operations and game reserve managementWell-presented, dynamic, and self-motivatedExcellent interpersonal, negotiation, and team leadership skillsProficient in Microsoft Word, Excel, and PowerPointKnowledge of OPERA Cloud Systems or similar Property Management System preferredThis is an outstanding opportunity for a professional couple to bring their passion, expertise, and innovation to a world-class luxury lodge in one of South Africa's most scenic wildlife regions.Kendrick RecruitmentRecruiter
