IT Technician (JSITT)

• Onsite and Remote end user support for all desktop devices for the staff situated at remote sites.
• Ability to be a primary resource for IT projects at the site.
• Be required to travel to remote sites to support users or complete projects.
• First line support for telephony services and smartphones.
• Preparation and installation of end user devices such as desktops, notebooks and headsets.
• Logging of all incidents and request on behalf of staff and management
• Be a single point of contact for the staff for any IT related issues, escalations or IT related consulting.
• Skilled in the understanding applications within the environment, Networking Infrastructure management, Server management (MS Server 2016/SQL Server), Domain Management (DC and G Suite), Firewall Administration and IT Procurement, Multi Level backups.

• Minimum qualification, Matric
• N+ / A+ / MCSE Advantageous
• 2 – 4 years’ experience in a IT technician / Administrator role
• Install and Maintain Networks
• Previous experience in the retail / FMCG industries (adv)
• Proficient in systems, especially in Excel / Sheets.

• Excellent communication and negotiation skills
• Good customer service skills
• Must have driver’s license and own vehicle
• Willing to work after hours and weekends
• Strong Admin background
• Exceptional problem-solving skill.
• Thorough, precise and accurate.
• Must be able to work under pressure.

Armstrong Appointments