Portuguese-Speaking (Sportsbook) Customer Service Representative – Market related salary – Cape Town, South Africa

• Provide prompt and courteous assistance to customers via various communication channels, including phone, email, and live chat.
• Address customer inquiries, concerns, and technical issues related to our sportsbook platform with professionalism and efficiency.
• Utilize your in-depth knowledge of sports betting concepts, odds calculation, and market analysis to guide customers through their betting experiences.
• Collaborate closely with other departments, including technical support and marketing, to ensure seamless communication and resolution of customer issues.
• Maintain accurate records of customer interactions and transactions, adhering to company policies and regulatory requirements.
• Stay up-to-date with industry trends, sports events, and changes in sportsbook regulations to provide accurate and timely information to customers.
• Actively contribute to the improvement of customer service processes and procedures to enhance overall customer satisfaction.
• Uphold the company’s standards of integrity and responsible gaming practices at all times.

• Fluency in both written and spoken Portuguese is essential.
• Previous experience in a customer service role, preferably within the sports betting or gambling industry.
• Strong understanding of sportsbook operations, including betting markets, odds formats, and betting terminology.
• Excellent communication skills and the ability to empathize with customers while maintaining a professional demeanor.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Ability to multitask and work effectively in a fast-paced environment.
• Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed.
• A passion for sports and a commitment to delivering exceptional customer experiences.

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