Internal Sales - Signature Fragrances

• Handle incoming leads through various channels, including emails, phone calls and website inquiries.

• Researching and qualifying for new leads.

• Closing sales and achieving sales targets.

• Communicating with customers, making outbound calls to potential customers, and following up on leads.

• Understanding customers needs and identifying sales opportunities.

• Answering potential customers questions and sending additional information.

• Creating and maintaining an accurate database of current and potential customers through our CRM system.

• Keeping up with product, service information and updates.

• Processing customer orders accurately and efficiently.

• Co-ordinate and collaborate with the relevant departments and staff members to ensure timely order fulfillment.

• Ensure a positive overall sales experience

• Track and record client interactions and tasks in the CRM system.

• Explaining and demonstrating features of products and services.

• Staying informed about competing products and services.

• Upselling products and services.

• Provide excellent customer service by addressing inquiries, resolving issues, and managing customer expectations.

• Assist in preparing sales material and documentation as needed.

• High school diploma.

• Previous and proven experience in a similar sales position. Minimum 2-3 years experience.

• Fluent in English

• Computer literate and proficiency in Microsoft Office.

• Experience with CRM software such as Zoho CRM or similar.

• Excellent communication skills, both verbal and written.

• Good organizational skills and the ability to multitask.

• Work well in a team environment

• Excellent phone and cold calling skills.

• Exceptional customer service skills.

• Strong listening and sales skills.

• Ability to achieve targets.

• Articulate and confident in presentation and negotiation on any level.

• Self-motivated,hard-working and driven.

• Client orientated, excellent interpersonal and communication skills.

• High energy levels and ability to exceed people’s expectations.

• Able to generate leads and close deals.

• Own vehicle and valid driver’s license.

• Proactive attitude and common sense.

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