Technical Support Specialist (Engineering Graduate)

Johannesburg, Gauteng
Permanent
Full-time

1 month ago

A prominent global corporation that specializes in cutting-edge Security Software Solutions is currently in search of a Technical Support Specialist. This role involves tasks such as creating support materials, offering advanced technical support to both internal and external stakeholders, and serving as a conduit for product and feature-related discussions between the external client base and internal teams. This entails assessing the needs and preferences of clients regarding features and aligning them with what is currently available or under development. A tertiary qualification at NQF level 5 or equivalent is required for this position.DUTIES:

Provide technical sales and service support to new, existing & prospective clients i.e., Telephonic, e-mail, ticketing & training
Management of device returns (assessment & communication & process improvement)
Sales & internal team support (what is sales team asking for versus features available, use thereof & what is coming)
Firmware (distil and log requirements / challenges / feedback / testing)

REQUIREMENTS:

Working knowledge of electronics
Computer literate
In depth knowledge of internal structure
Basic understanding of business operations
Consolidation of relevant information for reporting purposes
Identifying challenges and suggesting solutions
Quality management
People management
Strategic, creative & analytical thinking
Training / Facilitating skills
Decision making
Accuracy & attention to detail
Approachable
Conflict resolution
Diplomacy
Motivation
Maintaining effective customer relationships
Project management

Education:

Tertiary Qualification / NQF 5 up or equivalent

Training:

Project Management
Domain product knowledge & exposure ongoing

Experience:

Ability to interact across all levels
Ability to understand technical aspects of the product range
Project planning

ATTRIBUTES:

Problem solving
Communication
Consistency
Self-review

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