Coastal Sales Manager - Coastal Region

• Demonstrate the company's leadership values by adapting leadership behaviors to meet team needs while cultivating a high-performance and psychological safe environment that values trust, agility and results.
• Coach the team to collaboratively define their mission, goals, and success metrics, ensuring these are closely aligned with their individual sales plans and the Customer Excellence KPIs. This approach fosters a sense of ownership and relevance, drawing from field insights.
• Foster a culture of empowerment, collaboration and continuous learning, enabling team members to grow through shared experiences and best practices.
• Champion a growth and creative mindset encouraging team members to consciously own their business, innovate in their approach, and actively contribute to the goals of their Customer and Product teams.
• Actively participate in the recruitment and selection of Customer Engagement Specialists ensuring alignment with the company’s values, competencies and long-term capability needs to uphold the company’s standards.

• Mentor and coach individual team members through regular field visits, double calls, and formal In Call Quality (ICQ) assessments.
• Identify and address performance gaps using structured feedback and coaching processes.
• Utilize Veeva CRM and digital tools to track performance, support coaching, and ensure continuous improvement.
• Implement the online performance management system to set, track, and review individual goals.

• Enable profitable sales delivery through the regional team by equipping them with commercial excellence tools such as PFI-CE, emotive selling, and deep product knowledge, empowering them to deliver on the ambitions of the Customer and Product teams.
• Contribute strategic insights to territory planning, customer targeting, promotional strategies, and ensuring alignment with market dynamics and the overarching goals of Sales Excellence.
• Embed Sales Excellence by coaching team members to meet and exceed defined KPIs and behaviours, with a focus on continuous performance improvement and excellence in customer engagement.
• Support digital transformation by enabling the team to enhance and apply digital capabilities to strengthen engagement with healthcare professional (HCPs) driving a hybrid and future ready customer interaction model.
• Facilitate cross-functional collaboration encouraging team members to take active accountable roles in Customer and Product teams to support seamless execution of strategic initiatives and shared outcomes.

• Ensure all sales activities comply with the South African Marketing Code of Practice, IFPMA guidelines, and the company’s compliance standards.
• Manage sales administration, reporting processes, and continuously seek opportunities to optimize systems and operations.

• University degree E.G. BCom Business Management
• A minimum of 3 years as sales manager in the pharmaceutical industry or 5 years as a customer engagement specialist in the company
• Strong communication skills
• Proven track record of success and ability to cooperate with different stakeholders
• Strong ability to coach customer engagement specialist to higher performance
• Demonstrate accurate forecast for future sales volumes
• Proven leadership experience in a sales or customer-facing environment, preferably in the pharmaceutical or healthcare sector.
• Proficient in Microsoft Office and digital CRM platforms (e.g., Veeva CRM).
• Excellent verbal and written communication skills in English.
• Strong analytical skills and the ability to interpret complex data to support decision-making.
• Customer- and results-oriented with a passion for excellence.
• Team player with the ability to work independently and show initiative.
• High emotional intelligence and strong interpersonal skills.
• Resilient and able to lead under pressure.
• Demonstrates learning agility and an agile mindset.
• Strong leadership presence and ability to influence others positively.
• Collaboration and teamwork
• Co-creation – create new value for customers
• Evolution – Executing, exploring and learning in rapid 90day cycles
• Authenticity – enabled by being your authentic self-functioning in a creative mindset

MNA Recruitment