ZMO 16608 - Reservations Manager (JHB)

• Manage and oversee the reservations team, ensuring smooth daily operations
• Handle individual and group bookings, modifications and cancellations
• Monitor availability, rates and allocations across platforms
• Liaise with sales, marketing and operations teams to optimize occupancy
• Ensure accurate data entry and reporting across systems
• Maintain high levels of guest service and communication standards
• Train and mentor team members to uphold performance and service excellence

• A hospitality management diploma or degree is required
• Minimum 57 years experience in reservations or front office within the hospitality sector
• At least 2 years in a supervisory or management role
• Proven proficiency in Semper or ResRequest reservation systems

• Strong leadership and team coordination abilities
• Excellent attention to detail, time management, and problem-solving skills
• Proficient in Excel, Outlook and CRM/reporting tools
• Clear and professional written and verbal communication

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