Sales Manager - Safari/Lodge/Luxury Travel
- Cape Town, Western Cape
- Permanent
- Full-time
- Lead, mentor, and motivate a team of sales consultants to achieve revenue targets.
- Monitor performance metrics and evaluate team and individual achievements.
- Identify growth opportunities and implement personal development plans.
- Develop and oversee strategic sales initiatives, including preferred supplier agreements.
- Drive sales through coaching, motivation, and continuous feedback.
- Ensure the delivery of exceptional customer service across all sales touchpoints.
- Supervise client interactions, response times, and communication quality.
- Oversee the booking process, from initial inquiry to post-travel feedback.
- Act as the first level in resolving client and supplier service issues.
- Work closely with the Product Team to manage educational requirements and site inspections.
- Collaborate with Marketing for content creation, lead distribution, and promotional campaigns.
- Prepare and present weekly and monthly performance reports to senior leadership.
- Organize and lead regular sales meetings, providing insights and data-driven recommendations.
- Manage team schedules, including leave cycles and shift planning.
- Oversee administrative processes such as deposits, supplier payments, and ad-hoc reporting.
- Maintain best practices, updating and documenting sales processes as needed.
- National Senior Certificate (Matric) & Diploma in Travel and Tourism.
- Minimum 5 years’ experience in Sales Management within the travel and tourism industry.
- Proven leadership and team management skills.
- Strong client-centric approach with excellent relationship-building abilities.
- Results-driven with analytical and strategic thinking skills.
- High level of written and verbal communication skills.
- Degree in Travel and Tourism.
- Experience with Salesforce or other CRM software.
- Proficiency in Google Suite.
- Budget management experience.
- Competitive remuneration package, including a pension fund and paid vacation.
- Opportunities for career growth in a leading luxury travel company.
- Work with a high-performing, collaborative team.
- Travel perks, including exclusive discounts on luxury accommodation and experiences.