Sales & Marketing Manager, Luxury Hotel Group, Camps Bay

Cape Town, Western Cape
Permanent
Full-time

1 month ago

Closing Date: 2025-12-07Job Type: PermanentJob Level: ManagementExperience: Between 3 - 5 YearsEE/AA: NoSummaryRole OverviewWe are seeking a dynamic Marketing & Sales Manager to drive integrated sales and marketing efforts across our portfolio in Camps Bay and Hermanus. This role will develop and execute strategies to increase direct bookings, grow digital traffic, and generate qualified leads. Working closely with the group marketing, operations, and sales teams, you will ensure alignment across all channels and touchpoints.This position is ideal for a results-driven leader with a passion for hospitality, strong digital acumen, and the ability to translate brand objectives into measurable outcomes.Key Competencies

Strategic Communication: Able to communicate clearly and confidently with internal teams, stakeholders, and clients
Creative Thinking: Generates fresh campaign ideas and adapts to evolving market demands
Data-Driven Mindset: Skilled in analysing performance metrics, market trends, and customer behaviour
Presentation Skills: Comfortable pitching ideas, presenting reports, and speaking at industry events
Leadership: Manages teams and projects efficiently, meets deadlines, and maintains high-quality execution
Resilience: Handles pressure, balances priorities, and thrives in a fast-paced environment
Collaboration: Builds effective working relationships across departments and external partners

DescriptionKey ResponsibilitiesSales Development

Drive direct bookings and enquiries through strategic sales initiatives
Set and track individual and team sales targets
Conduct client outreach, site inspections, and corporate sales calls
Analyse competitor activity and local market trends
Develop sales strategies to promote midweek and off-season bookings
Promote loyalty programs and drive Leisure Club membership
Database management and sales data mining

Marketing Management

Develop and execute comprehensive marketing plans for each property
Collaborate with group marketing and production teams to ensure brand consistency
Maintain and optimise all marketing channels:
Social media
Email marketing
SEO & SEM
Third-party platforms
Traditional and digital advertising
Ensure websites are accurate, up to date, and visually aligned with brand standards
Maintain all promotional collateral, assets, and imagery

Product Knowledge & DevelopmentMaintain deep knowledge of all products, services, policies, and sub-brandsAssist in conceptualising and marketing new offers, services, and facilitiesMonitor performance of new initiatives and identify areas for improvementCustomer RelationsDeliver a high standard of guest communication and serviceHandle client queries and complaints with a professional, solutions-focused approachFoster repeat business through exceptional customer servicePublic RelationsManage PR channels including newsletters, social media, and media partnershipsSupport the communication strategy for pre- and post-event interactionsMonitor and respond to online reviews in alignment with brand voiceRevenue & ReportingAssist in setting annual rates and budgetsMonitor revenue across all streams and report weekly/monthly performanceNegotiate packages and rates aligned with business goalsTrack lost business and analyse trends for future planningGuest Experience OversightEnsure product presentation and service levels match marketing promisesSupport event execution and be present during key activities, conferences, and launchesMaintain availability for urgent issues and timely communicationMinimum RequirementsMinimum RequirementsEducation

Grade 12 or equivalent
Tertiary qualification in Sales, Marketing, Hospitality, or Tourism (preferred but not essential)

Experience

3–5 years in a similar sales and marketing leadership role within hospitality
Proven success in revenue-focused sales strategies
Familiarity with Property Management Systems (Opera PMS advantageous)
Proficiency in Microsoft Office Suite
Experience in managing online marketing and advertising campaigns
Understanding of hospitality marketing structure and multi-brand environments

Hospitality Jobs Africa

Apply Now