HVAC Operations Manager - JHBJOB PURPOSE (ROLE CONTEXT) This role is responsible for the overall planning, organisation, and service control of area within designated scope of responsibilities to ensure SLAs are executed efficiently, on time and within budget and standards.The Operations Manager will drive to leverage operational best practices enabled through appropriate technology for all business processes and delivering best-in-class operational performance providing operational advice and guidance to sites and projects in terms of legislative and operational processes and proceduresMinimum requirements:❑ Minimum 5 10 years HVAC Industry / Service Experience ❑ Proven ability to demonstrate a drive for results and accountability of business needs ❑ Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance ❑ Experience working both independently and in a team-oriented, collaborative environment ❑ Must be able to learn, understand and apply new technologies❑ Adherence to SLA and contractual terms of service. Qualifications ❑ Relevant Diploma/Degree in Business Management/Project Management in appropriate field of study ❑ Red Seal Trade Refrigeration Trade Certificate ❑ Safe Handling Practitioner Certificate ❑ Drivers Licence Knowledge ❑ Mechanical Basic knowledge of machines and tools. ❑ Repairing Basic repairs and assisting with repairs as per the task list. ❑ Intermediate level of proficiency with Excel ❑ Intermediate Financial Knowledge ❑ Knowledge of organisational effectiveness and operations management ❑ Technical knowledge is essential in knowledge of models and unit capabilities ❑ Sound knowledge of company Safety, Health and Environmental policies, including The Occupational Health and Safety Act ❑ Sound knowledge of all statutory and legislated Health, Safety and Environmental policies, regulations and standards❑ Ability to clearly communication between Admin teams, Technical Teams, Senior Management and Supervisors Skills / Qualities ❑ Developing budges ❑ Excellent communications skills❑ Leadership ability ❑ Outstanding organisational skills ❑ Ability to discuss technical concepts❑ Supervision ❑ Problem solving abilities ❑ Proactive and energetic person ❑ Management skills planning, leading, controlling and organising ❑ Performance Management ❑ Attention to detailKEY PERFORMANCE INDICATORS This role is responsible for: 1. Managing Area of Responsibilities 2. Manage Operational systems and Processes 3. Process Management 4. Promote stakeholder relationships, benchmarking and share best practices 5. Manage Financial and Fiscal processesKPA1 Manage Area of ResponsibilitiesProvide on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestonesContribute to short and long-term organizational planning and strategy as a member of the management teamMonitor staff performance and complete performance reviewsDeliver appropriate and effective management level communicationContinue professional development in order to keep abreast of emerging technologies, methods and best pricesKPA 2 Manage Operational Systems and ProcessesAdhere to the relevant provisions of the: OHSAct (including, but not limited to Sect 8,9,13-15,17-19) General Administrative Regulation 5Conduct monthly audits on the various areas of responsibility, submit audit reports to management and act on non-compliances and deviationsCompile monthly reports and submit to managementMonitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverablesDelegate tasks and responsibilities to appropriate personnelKPA 3 Process ManagementManage and increase the effectiveness and efficiency of support services through improvements to each function as well as coordination and communication between support and business functionsManage ongoing quality control and participate in quality issue resolutionDevelop and deliver progress reports, proposals, requirements documentation and presentations to various audiences Ensuring that service reports are correct and service work has been doneKPA 4 Promote stakeholder relationships, benchmarking and share best practicesSupport formal/informal schedules to manage the engagement contractCoach, mentor, motivate and supervise teams and reporting subordinatesProven success in providing on site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestonesLiaise with clients/contractors on a regular basis to meet and exceed service expectationsBuild, develop, and grow any business relationships vital to the success of the project.Supervise and coach the Site Managers/Supervisors Improve operational management systems, processes and best practices. Assist customers with any technical queries via telephone or e-mailKPA 5 Manage financial and fiscal processesRegular meetings with the Operations Executive/KAM around fiscal planningAct as an internal quality control check for the projectManage on-going quality control and participate in quality issue resolutionDefine the Statement of Work and Specifications for the requested goods and services
