Centre Manager

• Be the first point of contact for all clients when there is a complaint/query or a question on a daily basis, providing a friendly and solution based service
• Create an excellent first impression and a welcome feeling for any client or visitor, irrespective of where in the building the CM “bumps” into this person
• Takes pride in the appearance of the centre and ensure all areas are of a high standard (cleanliness/maintenance):
• Reception area
• Café / Canteen
• Business lounge
• Parking area
• Garden (Where applicable)
• Is responsible for client retention in the centre by
• Meet with existing clients regarding possible expansions
• Up sell existing clients that don't have certain products e.g : Parking, Beverage fee, Making use of centre printer, Stationery orders through the centre team, IT Support
• Ensure that all client complaints/queries are handled until they are 100% resolved
• Ensure entry of these issues onto weekly documents

• Setting up IT and Telephones
• Setting up the office according to the clients specification
• Ensure furniture is presentable and that there is nothing missing
• Ensure the “Snag list” is completed before client moves in
• Ensure access tags, remote controls is all in order for client on arrival
• On arrival give clients the procedure to purchase WIFI vouchers
• Issue WIFI codes where needed
• Purchase Orders
• Ensure that the correct procedure is followed for any purchases
• Ensure purchase orders are completed correctly for purchases
• Ensure purchase orders are receipted correctly and in time for payment
• Daily Cash Up
• Daily sales
• Stock Take Document
• Responsible for Canteen Float Cash on hand
• CM is responsible for the running of the canteen
• Ensure the boardrooms are ready for client use, if there are special requirements e.g: Video/Telephone Conferencing (test prior to meeting)
• Lunch requirements (arrange for order to be taken at tea break)
• Beverage requirements
• Flip chart, pens
• Must ensure that everything is in order before the client uses the boardroom. Provides admin support including but not limited to: (Along with receptionist)
• Organising courier services
• Ordering office supplies
• Preparing and booking meeting rooms
• Other administration/secretarial duties
• Receptionist ensures attendance register is completed daily and gives to CM.
• CM to do a monthly audit of the attendance register for permanent & casual staff, complete the excel wage spreadsheet with a summary of leave taken, monies owed or reimbursements due and supporting scanned documents sent to the SF
• Emailing monthly rent roll list to accounts
• Ensure cleaning staff daily schedules are always up to date and adhered to
• Relieve receptionist during lunch/leave or sick leave
• In the event that the Sales Executive (SE) is off ill, the CM must step in and assist with new
• Responsible for mentoring and training of all existing and new staff within their team
• Responsible for conducting performance appraisals with his/her direct team
• Manage the overall performance of his/her team to ensure they are meeting and exceeding expectations and company standards
• Together with Human Resources, address any staff issues/concerns directly with the staff member

Tower Group