Parts and Warranty Manager - Humansdorp

• 5-7 years' experience in a Parts and Warranty Manager position within the agriculture and/or construction industry.
• Strong knowledge of agricultural mechanisation machinery and equipment, including parts and warranty systems and processes.
• Ability to keep track of and report on activities.
• Experience in workshop and service operations.
• Ability to develop and maintain budgets and planned preventative service schedules.
• High awareness of safety, health and hygiene stipulations and caution to reduce downtime and errors.
• Understanding of parts procurement and supply chain processes.
• Competence in problem-solving, team building, planning and decision-making.
• Driver's licence and own vehicle.
• Proficiency in Microsoft Office Suite.

• Ensure efficient management, coordination and record-keeping of all parts and general service activities.
• Oversee the daily tasks of the parts department.
• Order parts stock and ensure sufficient, correct stock levels are acquired at the correct price for the same quality item with the same specification to increase GP.
• Open and close job cards as per SOP requirements (Standard Operating Procedures).
• Ensure availability of parts on a weekly basis.
• Manage parts sales and invoicing.
• Conduct daily and weekly checks to ensure smooth operations of the parts department.
• Attend to and submit all warranty claims on time.
• Manage the receiving and dispatching of parts orders.
• Maintain accurate service and parts record-keeping and reporting.
• Ensure instructions to suppliers and contractors include a full scope of requirements to prevent add-ons and unplanned expenditure after quotation approval.
• Conduct monthly spot checks and full stock counts twice a year.
• Liaise with walk-in clients.
• Handle client complaints and work closely with the General Manager to resolve them.

• Ensure all daily, weekly and monthly deadlines are met.
• Always adhere to company policies and work within those boundaries.
• Maintain parts and tools inventory, supplier quotations, monitoring of purchase orders and invoice approvals.
• Oversee equipment stock and place orders for new supplies when necessary, including ordering, receipt and stock control.
• Manage forecasting, ordering and price negotiation of spare parts inventory.

• Liaise with relevant departments to schedule services, ensuring parts can be ordered if not in stock.
• Check during and after services to ensure parts are correct and return unused parts to stock or the supplier.
• Record all actions taken and file them correctly.

• Provide training for personnel on service, parts and warranty processes.
• Perform and verify performance evaluations on direct reports at least once a year.
• Address employee relations matters fairly and promptly.

• Ensure all written and verbal communication complies with the code of conduct and is executed professionally.
• Respond to service queries and complaints promptly and professionally.
• Complete job cards, work orders, attendance reports and related documents, ensuring they are signed and submitted to the applicable departments.
• Review and monitor reports provided by staff within the department.
• Ensure site hours are accurately recorded for tracking purposes.

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