Senior Reservations Consultant

• A Tour Operating background, to handle complex travel logistics and understand remote lodge operations.
• Experience in reservations and PMS systems
• Strong grasp of rate structures (rack, STO) and booking platforms
• Excellent communication and client service skills
• Detail-oriented with solid admin and payment tracking abilities
• Knowledge of travel logistics, especially for remote African destinations
• Team player who collaborates across departments
• Some understanding of Namibia and Mozambique

• Respond promptly to all reservation-related emails and calls.
• Maintain organized reservation records and guest history files.
• Understand room types, activities, facilities, and competitor offerings.
• Provide accurate travel logistics guidance for remote destinations.
• Quote and confirm bookings with correct rates and charges.
• Ensure deposits are received within 14 days of booking.
• Monitor and follow up on outstanding payments.
• Flag payment issues to the Reservations Manager.
• Maintain a professional, positive attitude with clients.
• Liaise with operations for client needs and logistics.
• Pass sales leads to the Sales team.
• Flag special requests or potential issues to the Reception Manager.
• Support special projects as needed by Reservations, Sales, or Marketing teams.

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