Intermediate System Engineer (JB4295)
Recruitment
- Modderfontein, Johannesburg
- R550,000-600,000 per year
- Permanent
- Full-time
Remote (Suitable for candidates in Gauteng only)
R550 000 to R600 000 Annually CTC
PermanentA Travel Retail Software company is looking for a dedicated Intermediate System Engineer to support and maintaining IT production and integration systems within the organisation, providing support and documentation to the user base and coordinating with other IT divisions to improve the delivery of services to the business and clients. The company is a key player in the travel retail sector, specializing in retail food & beverage, duty-free products, and technologies, catering to B2B and B2C customers globally. As a global company, they provide exposure to diverse cultures, technologies, and project techniques, actively supporting employee career developmentMinimum Requirements:
Matric
Diploma in Computer Science, Information Technology, or a related field
University degree or graduate qualification in a related discipline such as Information Technology (Added Advantage)
Relevant industry certifications (Added Advantage)
Relevant certifications, such as ITIL Foundation,
Extensive experience in application support, including leadership roles
3+ years of experience in the system operations environment
3+ years of experience in the SQL
Experience in Windows Server Environments
Data Warehousing experience advantageous
Provide 2nd and 3rd Line Support for business systems
Maintain tickets within the incident lifecycle (timeously, effectively and efficiently)
Investigates data / system inconsistencies reported by users Work closely with manager, developers, project teams and users to ensure a continuous stable and efficient environment
Investigates data / system inconsistencies reported by users
Provides 24 x 7 standby / support for the production environments
Identifying and initiating any tuning to be carried out to optimize and improve capacity or performance
Acquires and applies knowledge of business processes, procedures, policies and practices
Communication skills
Accountability
Results driven
Team success
Adaptability
Reasoning: Quick evaluator of facts vs ideas or theory
Analytical, methodical and logical thinker
Appreciation: recognizing value
Intuitive and innovative problem solver
Application: using ideas or knowledge in new areas
Strong listening, comprehension and formulating skills
Acute attention to detail
Goal setting and planning
People and process driven
Effective communicator
Well-developed resource management skills
Ability to work under pressure with tight deadlines
Ability to cope with and handle variable workload - can be heavy at times
Ability to work without close supervision
Well-developed inter-personal skills
Able to self-correct and be flexible / adapt to change
Ethical and honestDuties and Responsibilities:
Build and maintain system documentation:
Architecture overviews and diagrams
Integration and dependency mapping
Security policies and procedures
System policies and procedures
Data Protection and Retention, Disaster Recovery and Business Continuity Plan
End user documentation
End user training
Support team documentation
System monitoring and reporting
Capacity planning and management
Systems risk management
Manage and drive system incident, problem and change requests to resolution
Systems to be Supported : (Not an exhaustive list, but covers primary business critical systems)
Microsoft SQL Server – DB services for most internal systems
Supplier Relationship Management (SRM) – Third-party developed CRM platform
Sage 300 2014 (ERP) – Back office financial system
Integration (IGN) – Third-party developed middleware
Flight Reconciliation System (FRS) – In-house developed core business operational system
FRSWebAPI – In-house developed Service Layer to FRS
TourPOS App – In-house developed iOS App
Verifone Merchant App – Third-party (Verifone) developed iOS payment App
JAMF JSS (MDM) – Mobile Device Management servers
BI and Reporting Services – Microsoft PowerBI, SSRS, SSIS and SSAS
Change and System Release Management:
Risk and impact assessment
Quality assurance:
Process adherence and documentation review
QA and UAT sign off validation
Participate in change and release Go / No Go decisions
Coordinate and drive improvements through post release and change evaluation
Vendor relationship management:
Vendor and third-party internal “expert”. Act as the internal go-to person on all vendor and third-party
supplied and managed systems
Escalation point for system related vendor and third-party interaction
Participate in and contribute to vendor and third-party support and maintenance relationshipsKontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
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Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.