Job Description:With excellent communication and organizational skills, you'll deliver outstanding service experiences while fostering a cohesive team environment. If you are committed to excellence and eager to succeed in a structured operations setting, this role is ideal for you. Apply now to embark on a rewarding career journey with us.Responsibilities:Key ResponsibilitiesResponsibilities are not limited to the enclosedSupporting customers across the wider business.Provide world class customer service to both new and existing customers.Provide Sales support to customers.Continual learning of products/services.Promote and sell products to new and existing customersFollow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries whilst delivering customer service excellenceContribute to the workstream to deliver objectives to agreed business targets (including growth, quality and compliance)Deliver accurate information on products and services to ensure consistency across the organisation and provide trustworthy customer serviceIdentify and understand customer needs in order to provide a consistently high-quality serviceEscalate any queries, complaints to the relevant business units to ensure they are handled and resolved in a timely and professional mannerIncrease customer retention, loyalty and build a credible reputationComprehend and adhere to the company and department standards, policies and proceduresContribute individually and as a member of a team to ensure service levels meet agreed client and internal standardsQualifications:SA CitizenGrade 12 (Mandatory)CEF - minimum CEF level B2 -8Written B1-6Soft skills & Telecommunications Experience (Advantageous)Computer Literacy (MS Office, Social Media, Online, Navigation)Good articulation of the English language (Spoken and Written)Experience of up to 1 year, preferably in a Contact Centre environmentSome post High School education preferredExcellent telephone etiquette and service delivery skillsStrong communication skills and effective listening abilitiesEffective organizational and time-management techniquesExhibit patience and a positive outlook when working with policyholdersContribute to an environment of accountability, collaboration and teamworkBasic ability to navigate computers and software applications (MS Office, Word, Excel, etc.)“In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets”About Us:EXL (Nasdaq: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit www.exlservice.com.EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit .EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.
