Trainee/Assistant Service Advisor

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

• Qualification: Minimum of a Grade 12 / Matric certificate
• Due to this being a trainee/junior role limited experience is needed.
• Must be able to work in a Corporate Dealer Group environment and deliver world class customer service.
• Needs to have well developed interpersonal skills, strong customer orientation and strong learning orientation.
• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Valid drivers license.

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