Boutique Hotel Manager
Career Custodians
- Camps Bay, Cape Town
- Permanent
- Full-time
- Maintain effective Front Desk procedures, including check in, check out, guest relations, complaint handling, balancing accounts daily and reporting. Luggage control, Lost and Found.
- Ensure the Facilities are well maintained, liaise with both Housekeeping and maintenance departments to ensure 100% readiness
- Maintain exclusivity procedures of the hotel
- Ensure maximum security in all areas under your control.
- Ensure that there are no variations on the agreed standards of food presentation, quality and freshness
- Ensure cleanliness of the entire hotel
- Monitor daily variance reports and action shortages
- Understand the ownership roles and levels of responsibility in your team
- Managing of assets and reporting
- Monthly and weekly rosters, follow up on attendance
- Progressive discipline where required
- Demonstrate a sincerely positive attitude towards getting things done
- Understand address group objectives
- Develop solutions that improve organisational performance
- Initiatives to increase revenue and occupancy
- Achieve targeted food and beverage costs
- Respond to guest reviews to maintain the image of the hotel
- Understand and capitalise on the key demographic
- Focus on current trends, be a trendsetter not a trend follower
- Ensure that on the job training is done in all departments.
- Matric
- Opera experience essential
- 3-5 years relevant experience at management level in a luxury hotel
- Familiar with all the duties of both Rooms Division as well as Food and Beverage Operations
- Strong Financial Acumen
- Strong MS Office skills