Customer Service Advisor

Concentrix

  • Cape Town, Western Cape
  • R8,500 per month
  • Permanent
  • Full-time
  • 1 month ago
Job Title: Customer Service AdvisorJob DescriptionAre you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative media campaign with a base salary of R8500.You'll be working on-site from our vibrant Cape Town office where creativity meets cutting-edge technology. All the while, you'll become part of a community of like-minded individuals who become friends for life.This Customer Service Advisor role at Concentrix is a great match if you:Have at least 6 months of experience working in an international BPO contact centre customer service environment (essential)Passed Grade 12Ability to work shifts aligned to United States business hoursProficient in English verbal and written communicationAre self-motivated and highly responsibleWhat's in it for you
In this role, we offer benefits that help you support your unique lifestyle:Basic salary of R8500Performance incentivesSubsidized transportPension fundFantastic Employee Assistance Programme (EAP)Medical aid for main member / Medical Insurance for employee and two dependentsGroup life coverAccess to financial well-being sessions, will writing sessions and stress management sessionsTeam building and upskill training opportunitiesInteractive and inclusive company cultureWhat will you do in this roleWorking towards consistently achieving and exceeding set targetsConsistently applying agreed behavioral and compliance standardsSharing knowledge and skills with other members of the teamCommunicating new information that is relevant to the campaign to colleagues, customers and managersDeveloping and maintaining current knowledge of the campaignEnsuring first contact resolution at all timesProtecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processesProviding excellent customer experiences at all timesVerifying and updating customer informationProactively offer solutions to any issues or concerns that customers might faceReady to bring your skills and experience to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.#ConcentrixSALocation: ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape TownLanguage Requirements:Time Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Concentrix