Field Service Engineer

GEA

Johannesburg, Gauteng
Permanent
Full-time

13 days ago

Responsibilities / TasksSale of service work across all Product Groups - Identify new clients (3rd Party) and optimize business from existing customer base by identifying service opportunities and leads and communicate it to the responsible GEA personnel;Performing and Executing of Service Work and Service Projects to the highest standards and levels of quality;Customer relations development;Managing/documenting service project and contracting opportunities with key and new clients;Marketing of our brand and business;Service Administration - FinanceImprovement of the EBIT margin in service;Ensure that the budgeted monthly turnover is exceeded;Check and sign service costing prior to invoicing if Service Branch Manager not available;Debtors - resolve technical invoice queries/disputes;Manage operational input IMAX 6 – Call Status.Planning and scheduling of work together with Service Branch Manager and Service Supervisors, Administrators & Coordinators and Branch Controllers;Arranging Field Service Engineers daily work;Accurate time keeping of all work performed (signed timesheets submitted daily and approved);Managing Work in Progress and ensuring jobs are completed within quoted timeframes or as per agreement with customer;Liaising with the Service Branch Manager and Service Supervisors, Administrators & Coordinators and Branch Controllers and/or customer on progress of work;Monitoring efficiencies of staff;Taking after-hour service and breakdown calls, co-ordinating with Field Service Engineer and liaising with customers on progress of work;Quality of workmanship;· Monitoring and controlling of N/A;· Providing high level or 1st Level Technical support and technical direction to service personnel;· Identify training needs for FSE’s;· Ensure that service vehicles are serviced and maintained;· Ensure that proper safety procedures (use of safety equipment) are adhered to on site as per GEA QHSE and local law requirements;· Ensure all personnel are equipped with safety equipment (PPE) and documentation is up to date;· Be professional in their dealings and communication with the customerYour Profile / QualificationsSeasoned artisan/FSE with a minimum work experience of 5 years within our Industry.Read and understand basic schematics and diagrams in his/her relevant field of expertise.Knowledge of the Health and Safety acts and legal requirements pertaining to the industry and preferably have completed Health & Safety training courses.Did we spark your interest?
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