Administrator – Claremont

Cape Town, Western Cape
Permanent
Full-time

3 days ago

We are looking for an organized and professional Administrator.The ideal candidate would be a strong Administrator, a confident, self motivated individual who consistently strives for excellence. The successful candidate will be required to manage a high volume workload, have the ability to manage their own time and work to deadlines.The role offers an opportunity to be part of a well established company, working with an energetic and fast moving team.Duties will include but are not limited to:Drafting of correspondence
Processing of new fibre online applications
Liaising with clients regarding the installation of the fibre application
Liaising with various providers for fibre installations
Scheduling IT Technicians and arrange deliver of routers and connections of fibre
Processing of fibre contract cancellations
Processing of clients upgrades or downgrades in packages
Responding to customer emails and queries via ticketing system
Send sms or email notices to clients with regards to scheduled or emergency maintenance or downtime
Compiling of weekly and monthly reports
Stock control
Point of contact for management and key stakeholders
Ensure effective running of administrative tasks in the department
Provide excellent customer service by ensuring all processes are managed within customer expectationRequirements
Qualifications:Matric
Experience:3 years proven experience as an Administrator
Previous experience working for an Internet Service Provider (ISP) in an administrative capacity would be advantageous
Skills and Attributes:Advanced Computer skills (experience in Google drive, docs, sheets advantageous)
Proven organizational and administrative skills
Professional communication skills – both verbal and written
Customer service orientated
Neat in appearance
Self motivated and strives for excellence
Excellent interpersonal skills
Responsible, accountable and dedicated
Be able to work in a team and individually
Excellent attention to detail
Critical thinker
Basic technical knowledge of terminology and equipment used in an ISP environment would be advantageousThe post appeared first on .

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