RESERVATIONS MANAGER

Crayon

Cape Town, Western Cape
R30,000-40,000 per month
Permanent
Full-time

13 days ago

To find out more, click Apply or head on over to Crayon to review the full spec and applyHow you'll roleAs the Reservations Manager in the reservations department, your role is crucial in overseeing reservations, optimising occupancy, maximising revenue, and providing an outstanding guest booking experience. This position demands excellent organisational abilities, a deep comprehension of sales tactics, and efficient team and leadership management. It's a highly guest-focused role, placing great emphasis on guest satisfaction.What you'll doReservation Management:

Oversee and manage all reservation enquiries and bookings
Ensure all bookings are recorded accurately and promptly
Coordinate with the Revenue and Marketing teams to optimise reservations and revenue

Team Leadership and Training:

Lead and mentor the reservations team
Provide regular training sessions to ensure the team is updated on the latest hotel offerings, promotions, and booking systems

Revenue Management:

Work closely with the Revenue Manager to establish room rates based on occupancy trends
Collaborate with the marketing team to develop and implement promotions to increase bookings during off-peak times

Guest Experience:

Ensure that the reservations team provides outstanding guest service during the booking process
Address guest concerns and feedback related to reservations promptly and professionally

Systems and Processes:

Manage the use and maintenance of reservations software and systems
Continuously evaluate reservation procedures and identify opportunities for enhancement
Implement efficient processes and workflows to streamline reservation operations, collaborating with cross-functional teams to ensure seamless implementation

What you'll need

Education in Hospitality Management, Business, or a related field
Minimum of 3 years of experience in a customer service role, with at least 2 years in management
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to multitask and manage time effectively
Detail-oriented and highly organised
Guest-focused with a passion for service excellence
Proactive, adaptable, and solution-oriented
Ability to work in a high-pressure environment
A team player with strong leadership qualities
Proficiency in cloud-based project management and ticketing software
Knowledge of Zoho Desk is advantageous but the ability to adapt to technology is just as good

To find out more, click Apply or head on over to Crayon to review the full spec and apply

Crayon

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