OFR Controller

• To arrange bookings based on customer requirements with various nominated third parties to ensure customer needs are met

• To process customer documentation within a required timeframe in accordance to third party and local requirements i.e. customs, shipping lines
• To manage and monitor all parties within the supply chain
• To develop and maintain relationships with suppliers and customers
• Support Operations Supervisor with the implementation of new/change of systems, directives and distribution of information to staff
• Receive Estimate request from Client.
• Check Ocean Freight (freight charges) in Cargo sphere - CW1 and / or Quote shop.
• Request rates from origin station, process estimates for customer, including dangerous goods and executing the shipments.
• Send Estimate to customer as required and follow-up with customer.
• Request SLI from customer if estimate approved and contact origin station via quick Bookings.
• Arrange collection with origin station.
• Instruct origin to book with co loader / Carrier based on the SLI / SI.
• Receive booking confirmation from origin station within 48hr and send to client.
• Once Draft bill of lading received from Origin, 2 days before ETD quality check, send to customer to quality check then submit approval to Origin.
• Register shipment on internal system CW1 for Cross Trade files.
• Origin station that are not on CW1, then create a Quick booking.
• Request commercial invoice from Customer that must be used for Import certificate application ECTN/BSC/CNCA after BOL has been approved.
• Quality check ETA details provided by Origin Station with shipping line ETA details, continuous process throughout the shipment life.
• If there are any discrepancies enquire with Origin Station via OI
• Send out Status /Tracking report to customers, origin, and destination.
• Once all drafts are approved Send SOB / Pre alerts to customer / destination offices / Local Customer.
• Assign shipments off the LOT to your CW1 profile
• Invoice shipment based on estimate or rate agreements / process billing to local customer and / or bill back to origin station.
• Updating Mandatory milestones CW1 completely and within the specified timelines.
• Contact customer and assisting them with ALL QUERIES including lanes that are not being handled by DGF ZA.
• Co-ordinate movement of cargo within required/stipulated time frames in order to meet customer needs.
• Create/ Confirm transport order to ensure delivery of shipment to final customer.
• Ensure all customs clearances are followed up with customer are processed prior ETA if all docs on hand.
• Ensure release is taken from Co-loader/ carrier in time, so as to avoid storage and detention.
• To develop and maintain relationships with suppliers and customers.
• Support Customer Service / Key account management and Sales in incident and exception management.
• Initiate and address all OI’s and CCM’s within the defined timelines.
• Address all financial exception management reports within given deadlines, ie sick Files/ Role 3/ Unbilled / mishandling tracker etc.
• To participate within the department with regards to industry or regulation changes.
• Communicating with Top management from DHL origin and destination, suppliers, consignees, shippers, CSI, Sales for specific customers.

• Retail and Perishable Sector knowledge is required
• Regulation knowledge – SARS, Road Transport, Exports, Imports
• Experience with CW1
• Customer focused
• Microsoft Office applications
• Communication skills – written and spoken
• Interpersonal skills
• Influencing skills
• Negotiation skills
• Planning and organizing skills

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

DHL